Q: Are pets welcome at Woodway Square?
A: Non aggressive breeds up to one hundred pounds in weight are more than welcome (two pet maximum). An off leash pet park is available for your pets to socialize with other Woodway pets. Allow your furry family members to be part of the action be attending our pet friendly events like “Yappy Hour.”
Q: What fees are associated with owning a pet?
A: Pets thirty pounds and under require a $200 pet fee and deposit while pets over thirty pounds require a $400 pet fee and deposit. A monthly $10 pet rent is charged per pet.
Q: What utilities am I responsible for?
A: You are responsible for all of your utilities. Electricity is required to be set up before you move into your new home. Water and trash bills are conveniently mailed to you before the first of the month so that you may include them with your rent payments.
Q: Do you accept short lease terms?
A: Lease terms less than six months are welcomed. Three to five months commitments are up-charged 15% per month.
Q: What methods of payment are considered acceptable?
A: We accept personal checks, money orders, cashier’s checks, and online payments.
Q: What if my rent is late?
A: Rent payments may be made in various ways including personally handing it to our friendly staff, dropping rent in our night drop box (to the right of the front door), mailing it to our office, or making an online payment through the resident portal at
www.lincolnapts.com. Rent is due on the first and late if received after midnight on the third. If rent payments will be late, please notify our staff as soon as possible. Late payments will receive a $75 initial late charge plus $10 per day until the rent payment is made.
Q: What is your early termination policy?
A: If the situation arises in which you need to lease the community before your lease ends, we will be more than happy to accommodate you. A 30 day notice as well as a 125% termination fee will be required in order to break your commitment. Any concessions given will require repayment prior to moving.
Q: How is parking situated?
A: Unassigned, covered parking in our internal three story garage is available to all residents. Personal garages are also available with select floor plans. Guests are asked to park outside of the community to ensure parking availability for all residents.
Q: How do I handle repairs that may be needed?
A:Please notify us of any repairs, no matter how minor they may seem. We offer multiple convenient ways for you to input your requests. You may visit our resident portal at
www.lincolnapts.com. You may also call our office 24/7 to speak with a representative or leave a message for on-call emergency maintenance. Finally, you can also submit your request directly from our website. Click
HERE to enter a request at any time. Please note that normal requests for service are handled in the order in which they are received and should be completed within twenty-four hours. If you request is not completed within twenty-four hours, please contact the office staff immediately.
Q: What do I do if I lose my keys?
A:No worries! We have a twenty-four hour lock out service that only Lincoln Property Company can provide. Simply call use at (713) 266-3550 and leave a message for our emergency maintenance staff. If you prefer to have your locks replaced, this can be done during business hours with a one-time charge of $50.
Q: Is renters insurance required at your community?
A: Renters insurance is not required at our community but is promoted. Renters’ insurance is an important and inexpensive precaution that all renters should take. In the case of unforeseen disasters, renters’ insurance protects your belongings.
